How we handle personal information.
Sheldrake Group respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, and how we handle it, in keeping with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
We collect personal information only when you provide it to us, for example when you contact us by email, telephone, or through this website. This may include:
- Your name and contact details;
- Any information you choose to share about your circumstances or enquiry;
- Basic technical data your browser sends automatically, such as IP address and pages visited, used only to understand site usage.
How we use it
We use personal information to respond to your enquiry, to provide the services you request, and to maintain our relationship with you. We do not sell your personal information, and we do not share it except as needed to deliver a service you have asked for, or as required by law.
How we protect it
We keep personal information only as long as needed for the purpose it was collected or as required by law, and we maintain reasonable safeguards to protect it against loss, misuse, and unauthorized access.
Third-party services
To operate and display this website we use a small number of third-party service providers, including a web-font provider that your browser may contact to load the fonts used on our pages. These providers may receive standard technical information, such as your browser type and IP address, that is sent automatically when your browser requests a file. We do not share the information you provide to us through this site with these providers, and we do not use them to track you across other websites.
Your choices
You may ask to see the personal information we hold about you, request a correction, or ask that we stop contacting you, at any time. To make a request, or if you have any question about how your information is handled, contact us using the details below.
Contact
Sheldrake Group
privacy@sheldrakegroup.com
Toronto, Ontario
Last updated: August 2026